Uploading an image does not complete

Hi,
I am trying to upload a 11k jpeg image to my hosted site.
The upload process is running infinitly (see screen capture attached).
An error is shown in the status bar of the navigator :

Détails de l’erreur de la page Web

Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB0.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E; MS-RTC LM 8)
Horodateur : Wed, 5 Jan 2011 22:21:26 UTC

Message : Unhandled Error in Silverlight Application Une exception a été levée par la cible d'un appel.   à System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
   à System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
   à System.Delegate.DynamicInvokeImpl(Object[] args)
   à System.Delegate.DynamicInvoke(Object[] args)
   à Telerik.Windows.RadRoutedEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
   à Telerik.Windows.RadRoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   à Telerik.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RadRoutedEventArgs routedEventArgs)
   à Telerik.Windows.EventRoute.InvokeHandlersImpl(Object source, RadRoutedEventArgs args, Boolean raisedAgain)
   à Telerik.Windows.RadRoutedEventHelper.RaiseEvent(DependencyObject element, RadRoutedEventArgs args)
   à Telerik.Windows.Controls.RadUpload.OnFileUploadCompleted(Object sender, EventArgs e)
Ligne : 1
Caractère : 1
Code : 0
URI : asalog.com/.../UploadDialog

After that, the image is created but without content and it is impossible to delete it. An error 12031.appears which delete method I use.

I have tried with IE8 and Firefox 3.6 and the same thing happens.
When I reproduce the same steps on my dev machine, it is working fine.

Thanks
Vincent

Hello Vincent,

I have following questions regarding the reproducing the problem:
 
Can you reproduce the problem with every image or only with a specific image? If it is a specific image can you provide us the image which results in an upload failure?

Can you create a ticket and provide us a temp account with permissions only for libraries in to replicate the issue at your end.


Kind regards,
Milena
the Telerik team

Hello Milena,

It doesn't matter what king of image, the problem occurs.
I would like to create a ticket as suggested but it seems that I have no right to do that.

Thank you

Vincent

Hi Vincent,

You can use a bug report to give us some more details.

All the best,
Ivan Dimitrov
the Telerik team

Hi Ivan,

The only thing I can do is create a temp account to let you access to the site.
Unfortunately, I am not able to access to the support ticket (nor the bug report) to give you the credentials.
Is it because I am not a licenced user ?
If it is the case I should say that I don't want to buy your product before I can check I can run an operational site (and do things as simple as uploading an image).

Thank you

Vincent

Hello Vincent,

We are not able to replicate this issue and the problem is somewhere in your environment. You can use General Feedback to send some more details to us.

All the best,
Ivan Dimitrov
the Telerik team

Were you able to get this issue resolved?  I am experiencing the exact same issue.

Ivan, I am having the exact same issue and can give to you access to our site if needed.  Can you please help resolve the issue?  Thank you in advance.

Brian

Hi Brian ,

Can you try to replicate the issue with the latest internal build available in your account >> downloads section? Let me know the result. Actually, if the problem persist it would be better if you open a support request and give us access the the website.

Regards,
Ivan Dimitrov
the Telerik team

Having the exact same problem here. Standing by for a resolution.

Hello ,

With the latest internal build? How big is the file? Can you replicate it on our demo websites

demo.sitefinity.com/Home.aspx''

Greetings,
Ivan Dimitrov
the Telerik team

I'm using

Sitefinity 4.0.1210.0 SE Trial version

Update: I was successful for uploading the image to our Sandbox server. My developer tells me we are running SiteFinity 4.0 on IIS6 / 2003 server.

Update 2: The uploading image hangup, seems to only occur on a Mac. When I login on a Windows Machine we are able to upload successfully.

I think the problem is with our hosting provider.  I submitted another trouble ticket with them yesterday as somehow we had database issues again.  It appears that some transaction is causing our DB to become corrupted. 

The reason I write this is that in debugging that issue I completely restored the entire site and database to a "vanilla" instance and it was working, out of the box, beautifully.  Again, after a few days, database is throwing a "FrontendSiteMap" error and credentials do not work.

This seems to be an issue with the DB.  I would be interested to know if you heard of this issue (FrontendSiteMap and credentials not working) and, if so, can offer a solution to restore the DB without losing our work.

Hello Brian Lanham,

Can you create a ticket and provide us a database backup and configuration files under App_Data folder at web application in order we to reproduce the issue and provide solution. Thanks!

We are, so far, in good shape.  I am hoping to apply SP1.  Where can I get that?

Hi Brian ,

You can use this link to download 4.1.

Kind regards,
Ivan Dimitrov
the Telerik team