All Pages Locked Issue
Please bare with me as I don't really use SiteFinity much myself. We have an issue reported that no one seems to be able to get around. When you login as any user no pages are shown as locked. However when you go into any page and attempt to save or publish it states that the page is locked by user (even the user you are logged in as).
I tried creating a brand new page (admin rights), saved it and and was told that I couldn't as it was locked by me.
Can you please let us know how we can rectify this issue asap it is pretty urgent due to preventing users from updating the website.
Thanks as always for your help.
This is a strange issue and not a common problem with Sitefinity. If it is not too much trouble could you give us access to your backend so we could login there and see for ourselves what exactly is going on?Kind regards,
Thanks for the reply. Are you just looking for a login to the system or access to the server sitefinity is hosted on?
For a remote assistance please check the following URL - http://www.sitefinity.com/devnet/support/express-remote-assistance.aspx
I would need access directly to your backend - possible with an administrative credentials, so I could verify the cause of this problem.
Thanks. That should be fine. I have access to everything but don't know a great deal about it unfortunately.
Could you please review the link that I sent you - you need to buy credits and then you can schedule a time for the meeting? Please let us know when you are ready to proceed with the meeting.Kind regards,
Thanks for your response.
We can take a look at the issue, although if you want a remote desktop session then you have to agree to the conditions mentioned in this link. You actually need to buy a minimum of 2 hours of remote session so the price would be 2 x $399.
A page becomes locked when some user - e.g. an Editor opens the page for edit and closes the browser without saving the changes. A Temp version of the page is created and the page actually becomes "locked" when there is a Temp version. An Administrator however can unlock the page.