After upgrading to SF7.2, the eCommerce product editing fail

with this message:

You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: Telerik.Sitefinity.SitefinityExceptions.ItemNotFoundException: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:

[ItemNotFoundException: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.]
Telerik.Sitefinity.Data.OpenAccessExtensions.GetItemById(SitefinityOAContext oaContext, String id) +375
Telerik.Sitefinity.Taxonomies.Data.OpenAccessTaxonomyProvider.GetTaxonomy(Guid id) +193
Telerik.Sitefinity.Taxonomies.TaxonomyManager.GetTaxonomy(Guid id) +57
Telerik.Sitefinity.Web.UI.Fields.TaxonField.get_Taxonomy() +124
Telerik.Sitefinity.Web.UI.Fields.FlatTaxonField.InitializeControls(GenericContainer container) +387
Telerik.Sitefinity.Web.UI.SimpleView.CreateChildControls() +88
System.Web.UI.Control.EnsureChildControls() +189
System.Web.UI.Control.PreRenderRecursiveInternal() +60
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Control.PreRenderRecursiveInternal() +222
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +4297

Hello,

Which is the version that you are upgrading from? 

Can you please try to re-upgrade to the latest internal build of version 7.2 as there is some fixes related to ecommerce upgrade.

In case this do not helps, I would recommend you to open a support ticket for detailed investigation of the issue.

Regards,
Svetoslav Manchev
Telerik

Hi,

we upgraded from SF7.0.

anyway, I will download the most recent version and try the upgrade process again.

 thanks

Hi,

 we downloaded the most recent version of internal build (7.2.5321), and applied upgrade to our  previous SF build (7.2.5310), unfortunately, we still got the same error when trying to editing existing eCommerce product. will try apply this update to our original SF7.0 build.

Regards

LL

hi,

we downloaded the most recent internal build (7.2.5321.0), and then applied update to our original SF7.0 build. the problem of product editing is now resolved. thank you.

(btw, we first tried apply 7.2.5321.0 update to our last 7.2.5310.0 build, but the problem remained there)