Error uploading video
I am getting an error message in attempting to upload a video (See attached screenshot). The error reads:
This site says.....
Cannot save the file: [Object reference not set to an instance of an object.]
I checked the log files and found no errors logged except for the following:
Message: The library Customer Testimonials has a thumbnail profile with name thumbnail but there is no such configured.
I am unsure if these are even related, but it is something I noticed. By 'Customer Testimonials', that is the name of the library I am attempting to upload video at. I have had end users report the same issue and me as an admin can replicate. Also, this same message happens when I try to upload more than one video at a time or if I try to upload individually.
Anyone experience similar issue?
One thing that I did discover is that if I create a new library, we can upload videos into that library. The issue is with any library that was created prior to us upgrading from version 5.4 to 8.1.
I did attempt to move videos into a newly created "temp" library, deleted the old library, re-created it with same name and move videos back to the new library. Then, our team was able to upload videos to the new library. I thought this was going to be a good workaround, but any page that referenced a video on it, no longer has that reference because it states that the library has been moved or deleted. I was hoping that naming the "new " videos the same as the old library would work and the connection would not be lost. That is not the case.