Error sending system message in load balancer - Sitefinity - Bugs & Issues

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Posted by Community Admin on 01-Mar-2016 00:00

Hi,

We are developing cms on SiteFinity 8.2 and deploying application on webfarm. It has two hosts with port on which application is deployed. We have done setting as per documentation http://docs.sitefinity.com/administration-ensure-content-consistency-on-all-nodes for load balancer.

Url of the application: http://mydomain.com/sitefinity/

Settings for hosts in Advanced Setting -> System -> LoadBalancing-> WebServerUrls are like below:
http://host1.com:12600/Sitefinity
http://host2.com:12600/Sitefinity

We have also added below values in Administration -> Settings -> Advanced -> Security -> SecurityTokenIssuers:

i.http://localhost
ii. http://mydomain.com/sitefinity/Sitefinity/Authenticate/SWT

and for RelyingParties we have below values:
i.http://localhost
ii. http://mydomain.com/sitefinity
iii. http://host1.com:12600/sitefinity
iv. http://host2.com:12600/sitefinity

I am getting below errros in our logs:

Message : Error sending system message to URL: http://host1:12600/Sitefinity/Sitefinity/Services/LoadBalancing/SystemWebService.svc/HandleMessages; HTTP method: PUT; Host: 'host1:12600'

Inner Exception
---------------
Type : System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Message : The remote server returned an error: (401) Unauthorized.
Source : System

Please let us know what is going wrong and also suggest if above settings are good or not.

Thanks,

Pankaj

Posted by Community Admin on 02-Mar-2016 00:00

Even we are facing same kind of issues after migration to sitefinity 8.2

Here is the log:

Timestamp: 2/29/2016 7:00:30 AM

Message: HandlingInstanceID: c713af6a-053f-4ba6-a61c-cd78f854a318
An exception of type 'System.Exception' occurred and was caught.
----------------------------------------------------------------
02/29/2016 01:00:30
Type : System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Message : Error sending system message to URL: sf-prod1.test/.../HandleMessages; HTTP method: PUT; Host: null
Source :
Help link :
Data : System.Collections.ListDictionaryInternal
TargetSite :
HResult : -2146233088
Stack Trace : The stack trace is unavailable.
Additional Info:

MachineName : US1111111111
TimeStamp : 2/29/2016 7:00:30 AM
FullName : Telerik.Sitefinity.Utilities, Version=8.2.5900.0, Culture=neutral, PublicKeyToken=111111111
AppDomainName : /LM/W3SVC/3/ROOT-1-131012028000824965
ThreadIdentity :
WindowsIdentity : IIS APPPOOL\SF_Global_PRD
Inner Exception
---------------
Type : System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=11111111
Message : The remote server returned an error: (401) Unauthorized.
Source : System
Help link :
Status : ProtocolError
Response : System.Net.HttpWebResponse
Data : System.Collections.ListDictionaryInternal
TargetSite : System.IAsyncResult BeginGetResponse(System.AsyncCallback, System.Object)
HResult : -2146233079
Stack Trace : at System.Net.HttpWebRequest.BeginGetResponse(AsyncCallback callback, Object state)
at Telerik.Sitefinity.LoadBalancing.WebServiceSystemMessageSender.WithExceptionHandling(String url, String httpMethod, String hostHeader, Action action)

Category: ErrorLog

Priority: 0

EventId: 9010

Severity: Warning

Title:Enterprise Library Exception Handling

Machine: US111111111

App Domain: /LM/W3SVC/3/ROOT-1-131012028000824965

ProcessId: 12040

Process Name: c:\windows\system32\inetsrv\w3wp.exe

Thread Name: sf-prod1.test.jll.de/.../HandleMessages-Thread-1

Win32 ThreadId:10028

Extended Properties:

It will be really great if someone can provide a helping hand here on priority basis.

Thanks ,
Sahil

Posted by Community Admin on 04-Mar-2016 00:00

Hi,

@Pankaj,
Judging from the provided information "Sitefinity" is not a virtual in your set-up, can you please try to remove the "/sitefinity" part of the url settings in your project, save the changes and restart the application.

@Sahil
The issue seems related to that feedback item:
http://feedback.telerik.com/Project/153/Feedback/Details/179543-load-balancing-service-throws-401-unauthorized-on-restart-when-configs-are-in-t
If so, this is just a warning that you see during the site initialization, as all the notes are not available at the same time but you should not have any issue after that.

Regards,
Svetoslav Manchev
Telerik

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