Sitefinity 4.0 extraction issue

Posted by Community Admin on 19-Nov-2010 00:00

I recently downloaded the Beta, played with it some, but shipped with no themes, so not sure how it might look "put together". So naturally with RC out, wanted to download and see that. 'Cept in install I am getting a "Chainer" error, and it aborts install. So a little frustrating.

All I really want is the themes to install into my running/working beta version, so I can complete my eval of the product for purchase....but I'd take a good install of RC as well!

Posted by Community Admin on 19-Nov-2010 00:00

Hi Tim Lux,

Could you please try to download the Project Manager from your account? We will appreciate if you can show us the error, or provide us with the exact error message. Thank you in advance for that.

We will have startup kit themes and site templates with the official release.

All the best,
Georgi
the Telerik team

Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items

Posted by Community Admin on 20-Nov-2010 00:00

I have downloaded theproject manager, and that does allow me in, but the install error remains:

Error: "Chainer has encountered a problem and needs to close."

Entries from the install log, where the errors begin. Almost at the end of the install.

MSI (s) (70:84) [19:31:50:407]: The call to SRSetRestorePoint API succeeded. Returned status: 0.

MSI (c) (98:78) [19:31:50:422]: Back from server. Return value: 1603

MSI (c) (98:78) [19:31:50:422]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (98:78) [19:31:50:422]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.

Action ended 19:31:50: ExecuteAction. Return value 3.

MSI (c) (98:78) [19:31:50:422]: Doing action: FatalErrorTelerik

MSI (c) (98:78) [19:31:50:422]: Note: 1: 2205 2: 3: ActionText

Action start 19:31:50: FatalErrorTelerik.

Action ended 19:31:54: FatalErrorTelerik. Return value 2.

Action ended 19:31:54: INSTALL. Return value 3.

=== Logging stopped: 11/19/2010 19:31:54 ===

MSI (c) (98:78) [19:31:54:125]: Note: 1: 1708

MSI (c) (98:78) [19:31:54:125]: Note: 1: 2205 2: 3: Error

MSI (c) (98:78) [19:31:54:125]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (c) (98:78) [19:31:54:125]: Note: 1: 2205 2: 3: Error

MSI (c) (98:78) [19:31:54:125]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (c) (98:78) [19:31:54:125]: Product: Telerik Sitefinity 4.0 RC -- Installation failed.

MSI (c) (98:78) [19:31:54:125]: Windows Installer installed the product. Product Name: Telerik Sitefinity 4.0 RC. Product Version: 4.0.907.0. Product Language: 1033. Installation success or error status: 1603.

MSI (c) (98:78) [19:31:54:141]: Grabbed execution mutex.

MSI (c) (98:78) [19:31:54:141]: Cleaning up uninstalled install packages, if any exist

MSI (c) (98:78) [19:31:54:141]: MainEngineThread is returning 1603

=== Verbose logging stopped: 11/19/2010 19:31:54 ===

Posted by Community Admin on 23-Nov-2010 00:00

Hi Tim Lux,

Thank you for using our services.

Can you please check which version of the Windows Installer runtime you have on your machine? You can check this if you run msiexec.exe as in attached image. Please note that you must be running at least Windows Installer 4.5. You can download the redistributable for your OS from here: Windows Installer 4.5 Redistributable.

All the best,
Radoslav Georgiev
the Telerik team

Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items

Posted by Community Admin on 24-Nov-2010 00:00

Yep, installer version:

Windows ® Installer. V 4.5.6001.22159

Posted by Community Admin on 25-Nov-2010 00:00

Hello Tim Lux,

Thank you for getting back to us.

Can you please let us know what OS are you running on? Also when running the install can you try pointing it to a different location than the default one?

Kind regards,
Radoslav Georgiev
the Telerik team

Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items

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