Download new license not working

Posted by Community Admin on 03-Aug-2018 15:50

Download new license not working

All Replies

Posted by Community Admin on 13-May-2011 00:00

When I try to download the new key under my account

Oops...

It seems there was a problem with our server.

If the problem persists, use the Site Feedback form to tell us what steps led you to this page.



Am I the only one?

Markus

Posted by Community Admin on 13-May-2011 00:00

Updating in the backend  worked. Just clicked on the Update License Button.

There are two Versions numbers visible before updateing

The new one right under the Standard Edition (Build) title, and the old one under Product Version. This was first a bit confusing to me.

Can it be that the top one shows what version is installed/deployed and the bottom one for wich the license is valid?

If this is the case it would be better for me to have to lines:

Product version installed: 4.1.1395.0
Product version license :  4.1.1339.0

Regards Markus

Posted by Community Admin on 13-May-2011 00:00

So, you are saying we don't need to download the new license file?

Agv

Posted by Community Admin on 13-May-2011 00:00

Dear Andres

I upgraded my project.
Logged in online in the backen
Went to Admin - License and clicked on the button 'upgrade license' and then both version numbers as you can see in my screenshot were the same.

Try it

Markus

Posted by Community Admin on 13-May-2011 00:00

Attempting it now...  I let you know in a couple minutes....
Andrés.

Posted by Community Admin on 13-May-2011 00:00

Excellent, that worked except that I had to first supply a license file to be able to load the Backend (a 4.1 license file, as 4.1 sp1 cannot be downloaded) and then followed your steps and it worked.

Andrés.

Posted by Community Admin on 13-May-2011 00:00

I'm getting this error too and unfortunately since I have multiple license keys associated with my account my only option is to log into site and download key manually which isn't working!

Uhm, I'm gonna say that's a BIG OOOPS!!! 

Phill

Posted by Community Admin on 13-May-2011 00:00

I was just able to download a new Sitefinity 4.1 1395 license key from Sitefinity.com. It looks like they may have addressed the problem.

Mike

Posted by Community Admin on 16-May-2011 00:00

i am new to this forum and just downloaded a license key. i have the same problem, and found the answer in this thread. nice. thanks for sharing.

This thread is closed