Still no user password retrieval

Help, I set my smtp settings up and I still can't get a temporary password or a reset link or password sent to my email. Wouldn't it make sense to allow the older reset implementation override if the smtp settings weren't set up initially?

I have been back and forth with support on this issue all week. Not sure I entirely understand it yet, but I'll share what more I know as soon as I can get to my desk later today.

Have you seen this forum post "Password reset not working on login or User Screen"?