Voice Service Not Showing on Account Overview

Hello,

I have the phone service, it's on the bill and the phone is working but it is not showing up on my account over view and the voice mail service on the phone itself is not working.
I've tried the live chat support and during the last modem reboot the agent left the chat before we were finished. I also checked the Service Overview Video but did not find any help.
Please help me.


Any help will be appreciated.
Thank you,