VOIP integration with CRM

Posted by darrylmwheeler on 14-Dec-2017 23:38

We are planning to build a custom CRM for the company. As most of our communication is voice call tracking is a must. But we are confused. Our VOIP service provider is this company. So will there be any issues in adding a call tracking module to the software? Will we need to communicate with the service to make this possible? Will it cost extra money?

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