As smartphones become ever more popular, there is an increase in 'mobile moments' - people pulling out their mobile devices to find a service that can help them directly and instantly. This Forrester report explains how your business can engage customers during their mobile moments to ultimately win their business and their loyalty. Find out how to re-engineer your business to embrace mobile moments.
http://www.idgconnect.com/research_item/21351/intl081914ca4
PDF 425KB