I am newbie and just looking for information as basically end user, as doing business accounting for client who's Point of Sale (POS) uses OE as a payment processor. There was a customer who was charged twice according to her, but our POS records showed only one transaction. The POS people blamed OpenEdge, but when pressed for a copy of file that was sent to OE for processing so I could look for the order number to check for duplicates, they claimed the POS system didn't retain such data and it could not be checked. This put me in a bit of a bind with the customer as I had little way to confirm the double charge accusation at that time.
Question - Is there a way to access the OE data and examine what the POS sent to OE for processing so I could have figured this out?
Eventually we were told by POS company there was a glitch and we should try their new beta (!) to avoid this issue - but this took a long time and the customer was not thrilled by the response time involved to resolve the issue. I would like to get a way to examine the file sent to Open Edge (Global Payments) so I could nail down what the issues are in the future.
I realize it looks like many folks here are some sort of software developers but hopefully this is not too far from the correct forum. TIA
Scott
Hi Scott,
This community is about "OpenEdge" the division of Progress software. I believe you are looking for "Open Edge" software that deals with credit card terminals from Global Payments. Totally separate company. This is not the right community.
Try this website.
I think you're looking for the folks at www.globalpaymentsintegrated.com/en-us to talk to about their Open Edge product. The OpenEdge on this forum is the name of a set of application development tools built by Progress Software that are used for building and deploying many different kinds of applications, but not the one that you're interested in.
I think you're looking for the folks at www.globalpaymentsintegrated.com/en-us to talk to about their Open Edge product. The OpenEdge on this forum is the name of a set of application development tools built by Progress Software that are used for building and deploying many different kinds of applications, but not the one that you're interested in.
Hi Scott,
This community is about "OpenEdge" the division of Progress software. I believe you are looking for "Open Edge" software that deals with credit card terminals from Global Payments. Totally separate company. This is not the right community.
Try this website.
Scott,
I am not sure OE has anything that can help you as it sounds to me like an application issue. Unless of course I am misunderstanding your questions.
It sounds like what you are saying is you have a Point of Sale application written in OpenEdge and that the application logic caused a credit card to be charged twice.
I would hope that the application logic would be logging pertinent information in their logs that would help you diagnose it. Being in the POS business for 35 years I can tell you I have seen this issue on numerous occasions. Typically, the processor will have duplicate transaction checking that prevents this as the same CC number, for the same amount with the same transaction number from the same merchant MUST be a duplicate.
In our POS module we use a 3rd party for integrated payments and we will log the xml request we send and the xml response we receive. We could definitely tell if we sent the request more than once.
I am not sure that helps or not.
Thanks all I was barking up the wrong tree apparently as a few of you pointed out as the companies have very similar names. No wonder it looked like software development stuff vs payment processing. Roger thanks for info too. Well I guess this will be my last post and I'm not in this line of work and have hands full with doing accounting - mostly for smaller wineries. Cheers folks!
Thanks all I was barking up the wrong tree apparently as a few of you pointed out as the companies have very similar names. No wonder it looked like software development stuff vs payment processing. Roger thanks for info too. Well I guess this will be my last post and I'm not in this line of work and have hands full with doing accounting - mostly for smaller wineries. Cheers folks!
On OpenEdge databases you can implement auditing. By auditing you can trace access to your application and any create, modify and delete on essential database tables and field.
Peter
No worries Scott,
If you or one of your customers are ever in the need for a POS system with unlimited payment processing options just reach out to me.
Good Luck.