Quick question: is it appropriate to use firstname.lastname@example.org for both doc bugs and doc change/enhancement requests, or are there other channels that should be used?
I used to send my doc stuff through Roberta Miller. Now that she's moved on to do work on the other side of the phone I'm not sure who would get these. I'd suggest entering them as support cases.
All documentation questions should be logged as cases with support. Support will then review and decide whether to log defects on behalf of the customer or if the customer should log an enhancement request on the IDEAs community forum:
Great, thanks Paul.