ProKB out of date

Posted by Rob Fitzpatrick on 21-Mar-2016 18:23

It seems ProKB content hasn't been updated since 01/26/2016.  Can someone look into this please?  Thanks.

All Replies

Posted by Jean Richert on 22-Mar-2016 03:20

Hi Rob, let me check what's going on and I'll keep you posted

Posted by Jean Richert on 22-Mar-2016 08:33

I believe the root cause has been spotted. Hopefully our team will be able to quickly fix it. More to come later today or tomorrow.

Posted by Rob Fitzpatrick on 22-Mar-2016 08:35

Thanks Jean.

Posted by Tim Kuehn on 22-Mar-2016 09:52

While they're looking into that, could they also look into making the database updateable via a REST call or something similar instead of having to d/l a fresh copy every time?

Posted by Jean Richert on 30-Mar-2016 07:34

@Rob, I believe the issue has been resolved.

@Tim, I have pushed your suggestion to the team in charge of ProKB. As this is completely outside of my control I unfortunately can't commit. Probably something for you to bring to Tech Support management during the next PUG Challenge in June.

Posted by Rob Fitzpatrick on 30-Mar-2016 16:31

Thanks Jean, it is up to date again.

Posted by Rob Fitzpatrick on 01-Nov-2016 15:42

The ProKB build is broken again.  The content date is October 7, 2016.

Posted by Edward Sullivan on 02-Nov-2016 07:40

Looking into this.  Thanks for the heads up.

Ed

Posted by Edward Sullivan on 07-Nov-2016 11:27

Hopefully this should be resolved by tomorrow.

Posted by Rob Fitzpatrick on 07-Nov-2016 11:42

Great, thanks Ed.

Posted by Edward Sullivan on 08-Nov-2016 16:01

I just downloaded it and it seems to be updating again; pls let me know if you don't see the same.

Thanks

Ed

Posted by Rob Fitzpatrick on 08-Nov-2016 16:28

Thanks Ed.  It looks good in terms of database content; the latest articles are from 11/08/2016.

The installer seems to have changed.  It is prompting me to reboot; I've never seen that before.  I don't see why that should be necessary.

Posted by Edward Sullivan on 09-Nov-2016 07:43

Hmm, that's odd.  I can't reproduce on my end; I do not get the reboot prompt after re-installing.  What is your system setup?

Is anyone else who is seeing this thread encountering the reboot prompt?

Thanks

Ed

This thread is closed