Support link authentication error - System wide or my proble

Posted by Simon L. Prinsloo on 11-Jan-2016 04:06

Good morning

I can successfully log into SupportLink, but when I select "Log/Manage a support case" I get a Salesforce Single Sign-On error.

Is this problem isolated to me or is it a general failure?

The message on the page reads:

Your login attempt using single sign-on with an identity provider certificate has failed. Please contact your administrator for more information.



All Replies

Posted by jbijker on 11-Jan-2016 04:08

I had the same issue today

Posted by jvaqueroqad on 11-Jan-2016 04:16

Same here. It seems they have some issue with salesforce...

Posted by Torben on 12-Jan-2016 05:06


seems to be related to 3rd party cookies. (Or just cookies and site data)

After adding cookie and site data exception for a number of sites (to allow) I managed to get on




and possibly more!

And yes! I think it is bad behavior setting 3rd party cookies!



This thread is closed