One of our clients tried to access the Progress Alert and Notification Service (PANS).
But they get this message: “your access to Progress SupportLink has been denied because the serial number provided is for an end user of a Progress customer. End user accounts are not allowed access to SupportLink.”.
It turns out that endusers can not subscribe to the PANS?
In this case, how they can obtain information about the bugs, released service packs, new versions and other information?
They did pay for technical support... or PANS is not part of the technical support?
PSC's expectation is that end users get their technical support via their vendor, which is why your client can't get access to support link and PANS. You may be able to talk to your PSC sales rep about changing that.
PSC's expectation is that end users get their technical support via their vendor, which is why your client can't get access to support link and PANS. You may be able to talk to your PSC sales rep about changing that.Stop receiving emails on this subject.
Flag this post as spam/abuse.
-- Tom Bascom 603 396 4886 email@example.com
If so, then it is very sad.
I agree with you.
Restricting access to the PANS is counter-productive.
I could be wrong, but I remember a long time ago the PANS was also available to all people as the Knowledge Base.
Why is it changed?
Is there here anyone from the Progress marketing team to comment this?
Hi guys, I saw this thread and, as PANS is a Technical Support service, I have contacted the management team. I'm confident someone will get back to you.
From a Community perspective and as per [mention:6e3b17cb0ff148039a2aabb4c7834ce4:e9ed411860ed4f2ba0265705b8793d05] suggestion, we'll see if we could add a "KB Feed" based on PANS to our Community. No commitment as we haven't looked in it yet.
That used to be case before one of the more recent site re-orgs. Right now the issue is that to subscribe to PANS you need to have access to support-link, and that's only available to direct customers.
So, all that needs to happen to fix this is to add a PANS subscription page to someplace outside the SL ecosystem where everyone can get to it.
Is there any news?
As a variant, the PANS could be presented as a new tab in a ProgressID profile here in Community.
As Tim points out, currently you must be a registered SupportLink user to subscribe to PANS. To help us understand the level of interest in this feature, please log an Idea to add this functionality to our Community. We will look into it.
[mention:819ac0812c524a3b9718403d142f1ba2:e9ed411860ed4f2ba0265705b8793d05] we will be looking into exposing the KBs in some sort of "Community feed".
One way to gauge interest is to do a cross-reference check between the current PANS mailing list and the Support link authorized email addresses.
The idea has been suggested: community.progress.com/.../progress_alert_and_notification_service_pans_for_an_end_users.aspx
Please, leave your vote.
There is any news about that?
[mention:e212de63058742feaea9dcd68d904754:e9ed411860ed4f2ba0265705b8793d05] we are currently looking at the best appraoch possible to push PANS into the Community. No commitment yet but I hope we'll have something available within the next few weeks or so.
Still working on something that hopefully will enable users to get PANs via the Community but it may take another few weeks before we can release it. Sorry for the delay guys.