MISSING TEMPORARY PASSWORD v 4.5

As of 4.5, new user activation / password reset emails do not contain a temporary password as its a security risk. Instead, a link is shared via email which can be used to reset/activate your account.

Can you please explain what is it that you are looking for help on?

I don't know how to share that link via email?

I look for field to move email template but did'n find it.

Rollbase uses mail templates from USER object to share the reset link. For new user creation, template with system name 'createUser' is used and for password reset, template with system name 'resetPassword' is used.

So, these templates will automatically be used to send mails to the authorized users.

If you are trying to implement some other scenario, can you please clarify your use case so that I can assist you further.

Thanks,

Anvi

An email with a reset password link will be sent when Administrator reset the password. You no need to share the link explicitly.

Follow the below steps

1) Login as Administrator user

2) Navigate to the Users tab

3) Navigate to the user record details page

4) Click on More actions -> Reset password

Email will be sent with reset password link

Could you please provide the detailed information about your problem?

Thanks

Srinivas

I did it:

1) Login as Administrator user

2) Navigate to the Users tab

3) Navigate to the user record details page

4) Click on More actions -> Reset password

Then i got next email:

------------------

Password Reset Notification:

Hi Marat,

You are receiving this email because your password to access Recruitday has been reset.

Login Information

User Name:

Temporary Password:

Login URL: www.rollbase.com/.../login.jsp

After you login you will be asked to create a new password.

--------------

As you can see Login name and temp password is empty. Where "reset password link" ?

I can't find "reset password link".

I realising i need paste that link to my email template

This password reset is applicable only for private cloud. As you are using rollbase.com you should get Temporary Password.

Make sure that mail template has the {!tempPassword} token.

{!#temporary_password_#} {!tempPassword}

Please share your "Password Reset Notification"  email template.

Thanks

Srinivas

Here you are!

Email Teamplate:

www.dropbox.com/.../PasswordResetTemplate.html

Got email:

www.dropbox.com/.../GotEmail.png

Hi,

1. Please make sure that there are no spaces or changes made in the login Url of the template.  

2. Also, you have shared two e-mails formats , so can you please confirm whether you are getting the following text in the mail body or not -

User Name:

Temporary Password:

3. If your loginName has some special characters, can you please share the same. Also are you getting this issue for only this user or this is an overall issue.

4. Can you please confirm that you are a private cloud customer and your Authentication Type is "Password". Also, if you have any flags enabled in shared.properties for authentication.

Thanks,

Anvi

Hi,

Just noticed in the following template that you shared that you are using the token {!loginName} in the login URL. Please replace it with {!loginName#url}

...

{!#user_name_#} {!loginName}

{!#temporary_password_#} {!tempPassword}

Login URL: http://mycloud.com/router/login/login.jsp?loginName={!loginName}

After you login you will be asked to create a new password.

Thank you for using RLQ!

The RLQ Team

...

Thanks,

Anvi

Thanks for All.

I changed Login URL token from {!loginName} to {!loginName#url} and i got reset password link.

Regards,

Marat