Locked Application

Posted by ionacaerex on 04-Nov-2016 08:15

I have built an application but revisiting it and trying to modify it - it has a lock symbol next to it and all edit capability disabled.

Help - Am I not authorised, over a limit, or doing something wrong?

Thanks

Posted by Ricardo Rafols on 14-Feb-2017 11:10

Hi ionacaerex,

Please log a support case and we can unlock it for you.

Regards,

Ricardo

All Replies

Posted by Manooj Murali on 04-Nov-2016 08:23

Can you provide some more info? Screenshots? Are you on public cloud or private? which version of Rollbase are you using? Did you export the app into another tenant or you are trying this out on the same tenant where you developed it?

Posted by ionacaerex on 27-Jan-2017 09:33

Here is a screen shot illustarting the locked records (key symbol to the left hand side).

Many thanks

Posted by ionacaerex on 13-Feb-2017 16:58

Any update please - this is causing me a real problem now.

Thnaks

Posted by Rajkumar Mateti on 13-Feb-2017 21:25

Hi,

Is this application developed in this tenant? or did you installed using the application import XML.

If you installed the application from generated XML from another tenant and while generating(exporting) the application XML from another tenant you might have selected the "Fully Locked" option.

To resolve this generate application XML with 'Unlocked'  and install.

Thanks,

Rajkumar

Posted by ionacaerex on 14-Feb-2017 09:56

I think you are right. But I have now installed a locked version over the developed version and can not create an unlocked XML file to re-install. Unfortunately, I don not have a copy of the XML to re-install.

Can this be unlocked via a support call?

Thanks for your help.

Posted by Ricardo Rafols on 14-Feb-2017 11:10

Hi ionacaerex,

Please log a support case and we can unlock it for you.

Regards,

Ricardo

This thread is closed