Whenever I create a Rollbase customer via REST api. The first admin account receives an e-mail with a password. But it is impossible to login. The account does however exist if you look inside ISV Partner at customer -> subscribers. But when you login to the newly made customer that particular account does not exist. Does anyone know how this is possible? Whenever I manually create a new customer it does work fine.
Thanks in advance
Can you please provide a sample REST url that you are using to do this? Is this against Rollbase public cloud? What is the error you see on the login page?
createCustomer? + $sessionId + "&objName=CUSTOMER&lastName=Doe&firstName=Johnfirstname.lastname@example.org&loginName=johndoe&role=admin&isApprover=true&language=en&timeZone=Europe/Dublin&companyName=Doejohn&language2=nl&securityLevel=Medium
Invoke-RestMethod -Method Post -Uri $resource_create
Whenever we receive the email with a temporary and go to the logon screen it says: Account does not exist. And if we look at ISV Partner under that newly made customer. We can see the admin account of johndoe... If I create an additional admin account via api so I can login at the new customer and look inside 'Users' the johndoe admin account does not exist.
Is this a different issue than what is already being discussed @ community.progress.com/.../92417
Yes Manooj, the other discussion is solved! This issue is still occurring unfortunately.
I ran the REST api with the same parameters you mentioned as an ISV Partner user and it worked fine for me. The only difference was that I did not provide the 'objName' parameter as you are already using the createCustomer api.
Can you please provide answers to my previous queries:
1. Is this against Rollbase public cloud?
2. What is the error you see on the login page?
Some more questions -
- which version of Rollbase are you using? No need to answer this if you are using our Hosted Cloud.
- you are creating this customer as an ISV partner, correct?
1. Rollbase Private Cloud (4.2.2)
The error displayed on the login page is account does not exist. In the ISV partner the account does exist. But unfortunately it doesn't exist in the customer itself. I am creating this as an ISV Partner indeed via api.
I've solved the issue. It was the role that was given to the account (Admin), should have been (Beheerder) in Dutch. Thanks for helping!
It worked for a while, now back to the same issue unfortunately. The link that was sent by Powershell, if I copy that link and paste it in Postman it does work correctly. But in Powershell the first administrative user is missing again...
Hi, how to use createCustomer API? in portal(masterpage)