SMTP timeout error

Posted by anu31221@gmail.com on 25-Jul-2016 07:18

Did we have any changes in SMTP?

I am seeing below error when testing the SMTP setup

Sending test message to test@yahoo.com 
{mail.smtp.port=25,
mail.smtp.user=email address,
mail.transport.protocol=smtp,
mail.smtp.auth=true,
mail.smtp.host=mail.domainname.com,
mail.smtp.timeout=5000,
mail.smtp.connectiontimeout=5000}
Error: 

javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out

All Replies

Posted by Srinivas Panyala on 25-Jul-2016 07:41

Please try with the following details. Also, provide the valid yahoo email id & password.

mail.smtp.port=465,

mail.smtp.host=smtp.mail.yahoo.com,

mail.smtp.ssl.enable=true,

Thanks

Srinivas

Posted by anu31221@gmail.com on 25-Jul-2016 11:38

I am not using with yahoo. I am using with my company domain.

My company email is hosted on bluehost.

Posted by anu31221@gmail.com on 27-Jul-2016 04:56

Do we know whats happening

Posted by anu31221@gmail.com on 27-Jul-2016 05:11

Did you have change releated to timeout which is impacting mailing functionality? Its happening since last few days

Posted by Srinivas Panyala on 27-Jul-2016 05:15

Are you using www.rollbase.com or Rollbase private cloud?

Thanks

Srinivas

Posted by anu31221@gmail.com on 27-Jul-2016 05:27

I am using rollbase.com. Until July 18 it was working.  On july 21st it i don't see email going out. Some chages from rollbase went between 18th and 21st July which broker the functionality. We didn't make changes since last 1 month.

Posted by Srinivas Panyala on 27-Jul-2016 05:35

Our last update was on July 09th. After that, we did not change anything.

Thanks

Srinivas

Posted by anu31221@gmail.com on 27-Jul-2016 05:45

Can you check if the email server setting working for port 25 with your company email id/password? It stopped working for us.

Please call me if required at 201-780-3691

Posted by Srinivas Panyala on 27-Jul-2016 05:59

Can you check with any other generic client and confirm that you are able to connect successfully.

Thanks

Srinivas

Posted by anu31221@gmail.com on 27-Jul-2016 06:02

I am having the same issue for all the zones. I can show you if you want.

Can you also check if there was any changes in timeout setting?

Posted by Mani Kumar on 27-Jul-2016 06:18

HI Anurag,

Can you please log a support ticket to further investigate on this issue?

Regards,

Mani.

Posted by rmehta on 27-Jul-2016 07:10

Hello Anurag,

If I understand this correctly you are using Rollbase mailing functionality to send email from your domain (hosted on bluehost). Can you please confirm your from email address or the domain from which you are sending the email?

/Rahul

Posted by anu31221@gmail.com on 27-Jul-2016 20:12

no-reply@imaxcrm.com

Can you check if timeout setting got change in last few days. Right now its showing 5000 mililsecond (5 sec)

Posted by anu31221@gmail.com on 28-Jul-2016 04:49

no-reply@imaxcrm.com

Can you check if timeout setting got change in last few days. Right now its showing 5000 mililsecond (5 sec)

Posted by rmehta on 28-Jul-2016 11:17

Hello Anurag,

There has been no changes on our end since July 9th so I dont think its an issue on this side.

The timeout setting has not changed. However, I may need to ask you to add a specific IP (will DM you the IP details) to your domain's SPF record.

This means that you are allowing the IP to send emails on behalf of your domain. And it will ensure the emails are not filtered or blocked.

/Rahul

This thread is closed