Follow the below documentation to change the "From" email address.
Thank Vasantha but I think this is not provide a solution to the problem... The same user geting the same Email some times from one email, and some time from enother one.
Would love your help.
Can you send me a screenshot of your email server settings ?
I am one of the user of rollbase. I believe you only have control on reply to email address. From is always the email address of the logged in user email address. I am also not able to change the From.
Follow the below steps and let me know whether you are able to change the 'From' email address.
Go to Email Server Settings.This page enables you to set up and test custom email server settings for all users in your tenant
1. Select 'Use Following Email Server' to set up custom email server settings.
By default, 'Use Default Settings' is selected, which uses the email server settings set by the administrator of the master tenant.
2. Edit the following custom email server settings: Host Name, Port Number, Encryption (select None if your email server is not enabled for SSL & TLS encryption), User Name (Email ID), Password (Email password), and a default Auto-Reply Address.
This email address is used for all email communication in your tenant.
For example, if you have set email@example.com as your custom email address, and if a user in your tenant, with firstname.lastname@example.org email address, creates an email trigger to communicate with your clients, then your clients receive an email from email@example.com as opposed to firstname.lastname@example.org.
To allow your users to communicate using their email addresses (in the previous example, email@example.com), you must select the Allow Per User Account check box. After this check box is selected, all the users in your tenant can configure their personal email from their Personal Setup page.
3. Test your email server settings by specifying a sample email address and then clicking Test Settings to see if a sample email message is received at the specified email address.
A pop-up dialog appears, if the message was received successful, select 'Message Was Received in Mailbox' to enable the 'Save' option else reconfigure your email server settings and try again.
4. Click Save.
Try changing the port to 465 and smtp user to gmail id.
No leave the port as is (587), make sure you use TLS and use smtp.gmail.com (instead of just gmail.com).
Of course you need a valid gmail account & password.
Change the mail.smtp.host value to smtp.gmail.com. This should solve the problem even if port is 587 (TLS required).
If you continue testing with port 587 the screenshot would have the following:
And, the "Connection Test" email would have been received by the recipient.
Hope this helps.
Can you please select the 'Encryption' as 'TLS' and try?