Good Morning,
I need a little clarification on tenant zone users (subscribers). Here is my question
In screenshots below, I have a tenant zone that shows two subscribers (Ben Wells and Riley Croft) while viewing the tenant zone details from the master zone. However, when I log into this tenant zone as a super user, I cannot find one of the subscribers, specifically Ben Wells. Why is this the case? The listview I am using to view the subscribers once logged into the tenant zone is not filtered in any way.
Hi DuBose,
Are you using any custom changes to the Master Zone's "Customer List View" ?
I've tried it locally and is working fine. As in below SS, I've created 2 users for this customer and when I login as Master, I still see only 2 users not 1.
1. Customer list view :
2. Users List view after logging in as Super Admin:
Can you please check this also? Open the Customer record, and select Subscribers Tab and check how many subscribers it shows as in below SS:
Regards,
Mani.
Yes I have looked where you have suggested. I think the issue is related to attaching and detaching subscribers from zones. I still do not understand the functionality behind detaching and attaching subscribers but when you use this functionality there seems to be a bug where if you attach a subscriber to a second tenant zone, it becomes kind of a ghost subscriber on the initial zone.