Cannot Create a Support Case as Drop Down does not have Roll

Posted by ddubois on 20-Dec-2015 10:41

I can no longer create a support case as the drop down only allows me to create a case for DataDirect Cloud.

Can you assist?

Thanks,

Posted by Karthikeyan Bhaskaran on 21-Dec-2015 09:13

Hello David,

This has been addressed.

I was able to see Rollbase as one of your products in the drop-down.

Regards,

Karthikeyan

All Replies

Posted by Thierry Ciot on 20-Dec-2015 12:50
Reported this to the support organization.
 
Will keep you posted when it’s fixed.
 
Thanks. Thierry.
 
Posted by Jean Richert on 20-Dec-2015 16:19

Hi David,

From where are yu trying to open a support ticket?

Is it from a thread through our Community? Or when you are on Support web portal, SupportLink?

Posted by ddubois on 20-Dec-2015 17:37

Support Web Portal

Posted by Karthikeyan Bhaskaran on 21-Dec-2015 00:35

Hello David, I am checking this. Are you trying to log a case for the School?

Can you try using your official email address as well?

We have begun looking into this problem -  if something is amiss, we will keep you updated directly.

Posted by Karthikeyan Bhaskaran on 21-Dec-2015 09:13

Hello David,

This has been addressed.

I was able to see Rollbase as one of your products in the drop-down.

Regards,

Karthikeyan

This thread is closed