Rich text editor display problems

Posted by MTBOO on 14-Aug-2015 05:36


We have some issues displaying the rich text control on edit and new record pages. The editor does not display. It seems to be on certain PC's and not others (using Windows 7 with IE 10 and Chome v44). Tried clearing cache and resetting browsers back to defaults but it still persists.

All Replies

Posted by Mani Kumar on 14-Aug-2015 05:50


I could reproduce this issue locally, however, can you please confirm if you see this issue only if you try to Paste(Ctrl+V) in the Text area or it is also seen when you hand type the content?



Posted by MTBOO on 17-Aug-2015 08:36

This is a display issue with the Rich Text control. New and Edit pages do not show the control when they are loaded. this only happens on certain client machines. Nothing to do with paste

Posted by Anoop Premachandran on 17-Aug-2015 08:41

Can you share the OS version and Browser  used version where you are seeing issues ?

Posted by MTBOO on 17-Aug-2015 09:00

Windows 7 64bit.

Chrome Version 44.0.2403.155 m and IE 11.0.9600.17959IS

Other PC's with the same setup are ok. We have cleared browser cache and reset browsers to default settings but no luck

Posted by Antesh Bharadwaj on 21-Aug-2015 05:14

Since the issue occurs with few machines, we are expecting some browser or machine configuration issues. Can you share the screenshot of rich text editor when this issue occurs. Also if possible share a screenshot of browser console(F12->console) when the issue occurs. This will help us know the issue properly.

Posted by MTBOO on 03-Sep-2015 04:01

No rich text control shown above in Notes/Comments area.

IE console:

Posted by Antesh Bharadwaj on 03-Sep-2015 07:15

The screenshot suggests that the rich text editor has read only property set. Please look whether the property is checked or not. If checked then uncheck it.

How to get field properties:

1) Go to "Design This Page" for the respective Edit record page.

2) Look for the value of "read only" field for the respective rich text field as shown below.

3) Uncheck the "read only" property and save.

Please try above steps and let us know whether this works.

Posted by MTBOO on 08-Sep-2015 09:30

It wasn't set to "read only". However, we upgraded to V4.0.1.0 (Win64) and the problem seems to have gone away.

This thread is closed