System Error

HI Hebert,

Can you please give more details like when did you got this error. That will help us to find what went wrong.

Thanks,

Rajkumar

Hi Rajkumar,

Thank you for replying.

Here is what i did.

Here's the steps:

1. Click Setup tab.

2. Click Accounts.

3. Click Send Bill link of the target Account.

4. Select Inhouse.

5. Click Save

after saving the error occur.

Thank You!

here is the error in main.log

[2015-01-07 16:12:54,350] Loading to PROD1 begins: thread http-bio-8080-exec-6

[2015-01-07 16:12:56,006] Loading to PROD1 completed in 1672 ms

[2015-01-07 16:12:56,647] 01/07/2015 04:12 PM 2483135 USER from Dev Zone has logged in PROD1: type=0 thread=ajp-bio-8009-exec-1

[2015-01-07 16:13:11,475] 01/07/2015 04:13 PM 2483135 USER1 from Dev Zone has logged in PROD1: type=0 thread=ajp-bio-8009-exec-1

[2015-01-07 16:13:33,959] 01/07/2015 04:13 PM 2483135 USER2 from Dev Zone has logged in PROD1: type=0 thread=ajp-bio-8009-exec-1

[2015-01-07 16:14:22,491] Rollback transaction #29 in thread 49 due to java.lang.NoSuchMethodError: com.aspose.words.Document.save(Ljava/io/OutputStream;I)V

[2015-01-07 16:14:22,538] ===> Error in thread ajp-bio-8009-exec-1 at 01/07/2015 04:14 PM

[2015-01-07 16:14:22,538] java.lang.NoSuchMethodError: com.aspose.words.Document.save(Ljava/io/OutputStream;I)V

at com.rb.core.services.template.impl.WordParser.parse(WordParser.java:59)

at com.rb.core.services.template.a497.process(a497.java:66)

at com.rb.core.ui.web.field.TemplateSelect.getAttachment(TemplateSelect.java:216)

at com.rb.core.services.template.a499.getReplace(a499.java:730)

at com.rb.core.services.template.a499.parse(a499.java:361)

at com.rb.core.services.template.a498.process(a498.java:57)

at p9.a538.processTemplate(a538.java:150)

at p9.a538.sendTemplateMail(a538.java:139)

at com.rb.core.services.event.impl.SendEmail.trigger(SendEmail.java:77)

at com.rb.core.services.event.TriggerRunner.runTriggers(TriggerRunner.java:473)

at com.rb.core.data.object.DataObjectHandler.create(DataObjectHandler.java:967)

at p4.a264.create(a264.java:192)

at com.rb.core.logics.servlet.ObjectServlet.doPost(ObjectServlet.java:140)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:193)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

HI Herbert,

Could you please provide your application xml to debug.

Thanks,

Rajkumar

Hi Herbert,

From 3.1 release Rollbase supporting "Aspose.Words for Java 14.8.0"

Can you please check the Aspose.Words version you are using and update.

Please find more info at below link

documentation.progress.com/.../index.html

Thanks,

Rajkumar

It looks like your Rollbase version is older then Aspose JAR files you're using.

Hi Herbert,

As recommended, could you please check the Aspose.Words version you are using and update if required?

I look forward to hearing from you.

Regards

Yannick