ERROR: class com.sun.mail.smtp.SMTPAddressFailedException: 5

Posted by tsarch on 08-Dec-2014 12:45

Without changing anything in my application or object design, I am getting errors in sending triggered emails. In the audit trail for an object record, this is the error when trying to send a workflow update to the email associated with the record:

class com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for this-records-email@userdomain.com

This is urgent. If Rollbase was recently updated, perhaps that is the cause of the change?

Thanks,

Ian Ayers
Configment

Posted by Godfrey Sorita on 10-Dec-2014 11:08

[mention:4cd29ed726b648a292f04c15d365e064:e9ed411860ed4f2ba0265705b8793d05], I tested sending emails via trigger and verified that they are sent on my email. Can you also confirm this on your end?

All Replies

Posted by Godfrey Sorita on 08-Dec-2014 16:53
Hi Ian,

I have filed defect PSC00323186 to track this issue.


Regards,
Godfrey
Posted by Godfrey Sorita on 10-Dec-2014 11:08

[mention:4cd29ed726b648a292f04c15d365e064:e9ed411860ed4f2ba0265705b8793d05], I tested sending emails via trigger and verified that they are sent on my email. Can you also confirm this on your end?

Posted by Manooj Murali on 11-Dec-2014 23:04

Could be mail server configuration issues ? There are couple of helpful links on internet which explain the solutions to this particular exception.

1. www.experts-exchange.com/.../Q_27292921.html

2. www.experts-exchange.com/.../Q_27292921.html

-Regards,

Manooj

Posted by Manooj Murali on 12-Dec-2014 00:41

Also, is this public cloud? If private cloud, what email server are you using?

Posted by tsarch on 12-Dec-2014 11:34

Godfrey, looks like it's working now. Thanks.

This thread is closed