Publishing issue from ISV account to customer zone

Posted by anu31221@gmail.com on 01-Dec-2014 16:07

Hi

I am not able to publish the application from ISV to customer zone.

Getting below error

2014-11-30 09:17:40,668] ===> Error in thread LargeJobs at 11/30/2014 09:17 AM: Creation error: [2014-11-30 09:17:40,668] com.rb.util.remote.RemoteException: java.lang.NullPointerException at com.rb.util.remote.RemoteUtil.checkError(RemoteUtil.java:46) at com.rb.util.remote.RemoteUtil.unloadCustomer(RemoteUtil.java:105) at com.rb.util.remote.RemoteUtil.unloadCustomer(RemoteUtil.java:114) at com.rb.core.logics.controller.CustomerQueue$PacketUpdateJob.doJob(CustomerQueue.java:352) at com.rb.util.system.JobsThread.run(JobsThread.java:52) [2014-11-30 09:27:55,450] ==>> Received command to unload from Production Server 1 [2014-11-30 09:27:55,453] ===> Error in thread http-apr-8080-exec-8 at 11/30/2014 09:27 AM [2014-11-30 09:27:55,453] java.lang.NullPointerException [2014-11-30 09:27:56,558] ===> Error in thread LargeJobs at 11/30/2014 09:27 AM: Creation error: [2014-11-30 09:27:56,558] com.rb.util.remote.RemoteException: java.lang.NullPointerException at com.rb.util.remote.RemoteUtil.checkError(RemoteUtil.java:46) at com.rb.util.remote.RemoteUtil.unloadCustomer(RemoteUtil.java:105) at com.rb.util.remote.RemoteUtil.unloadCustomer(RemoteUtil.java:114) at com.rb.core.logics.controller.CustomerQueue$PacketUpdateJob.doJob(CustomerQueue.java:352) at com.rb.util.system.JobsThread.run(JobsThread.java:52) [2014-12-01 15:40:19,368] ==>> Received command to unload from Production Server 1 [2014-12-01 15:40:19,370] ===> Error in thread LargeJobs at 12/01/2014 03:40 PM: Creation error: [2014-12-01 15:40:19,370] com.rb.util.remote.RemoteException: java.lang.NullPointerException at com.rb.util.remote.RemoteUtil.checkError(RemoteUtil.java:46) at com.rb.util.remote.RemoteUtil.unloadCustomer(RemoteUtil.java:105) at com.rb.util.remote.RemoteUtil.unloadCustomer(RemoteUtil.java:114) at com.rb.core.logics.controller.CustomerQueue$PacketUpdateJob.doJob(CustomerQueue.java:352) at com.rb.util.system.JobsThread.run(JobsThread.java:52) [2014-12-01 15:40:19,373] ===> Error in thread http-apr-8080-exec-8 at 12/01/2014 03:40 PM [2014-12-01 15:40:19,373] java.lang.NullPointerException - See more at: https://community.progress.com/community_groups/mobile/f/17/t/14641.aspx#sthash.RWnSptxu.dpuf

All Replies

Posted by anu31221@gmail.com on 02-Dec-2014 07:00

Any one had similar issue while publishing from ISV account to Client zone

Posted by Godfrey Sorita on 02-Dec-2014 07:36
I can't reproduce the issue on 3.0.5.0. What version of Rollbase are you using? Does the error consistently display when you publish the application?

If possible, you can also send the XML file to my email address: gsorita@progress.com.


Godfrey
Posted by anu31221@gmail.com on 02-Dec-2014 08:43

This is consistently happening since last 3-4 days when using the publishing feature from isv to customer zone.

note:it works as expected if using the import xml

Do want me to share screen?

Posted by Godfrey Sorita on 02-Dec-2014 10:00

Please provide your email address so I can send an invite.

Thanks,

Godfrey

Posted by Godfrey Sorita on 03-Dec-2014 09:47
Hi Anurag,

The tenants who have installed the application are being reloaded when pushing the updates.

I have confirmed that the 'NullPointerException' error is a known issue when reloading tenants in the hosted cloud. The Rollbase team is already working on it and are planning to fix the issue at 7PM EST today.

Godfrey
Posted by anu31221@gmail.com on 03-Dec-2014 11:46

Does this mean our publishing issue will get fixed?

I have also sent you email with screen.

Posted by Godfrey Sorita on 03-Dec-2014 11:58
In theory, it should also fix the publishing issue. The other errors in the logs you've sent always start from the NPE error.
Posted by Anoop Premachandran on 03-Dec-2014 20:09

This should be fixed now. Please try publishing the app

This thread is closed