We are not able to send mail from Rollbase

Posted by Sudhakar on 23-Jun-2014 14:22

Hi all,

We are not able to send email from rollbase,this the log info we are getting in system Info

Error sending email message. Reason: "Employee Info"
From: ksunil@allwestern.com
To: nsudhakar@allwestern.com
Could not connect to SMTP host: 10.230.10.55, port: 465;
nested exception is:
java.net.ConnectException: connection to 10.230.10.55 timed out 

Some pls help on this.

Rollbase - Forum

All Replies

Posted by tfriedrich@successfactors.com on 23-Jun-2014 21:39

We are getting the exact same error message with our system as well.  

Could not connect to SMTP host: 10.230.10.55, port: 465;

nested exception is:

java.net.ConnectException: connection to 10.230.10.55 timed out

Have you received any acknowledgement from Rollbase support?

Posted by Biao Wang on 23-Jun-2014 22:37

We had an issue with the mail server which has been addressed. The email service has been restored.

Posted by Sudhakar on 24-Jun-2014 04:07

thanks for you info [mention:379fb1133a5e4a5e97a693da98f45e0b:e9ed411860ed4f2ba0265705b8793d05] ,

Now email services are working fine.can you pls provide  more details why we had the issue.

Posted by cprak on 24-Jun-2014 08:12

Biao,

thank you very much for the update! I'll keep an eye on any other incidents that may arise. Will be sure to notify you as necessary.

Thanks,
Corey Prak

Posted by Biao Wang on 24-Jun-2014 08:42

Basically the system that is hosting the email server hung, so we had to restart the system and the problem went away.

Posted by Sudhakar on 24-Jun-2014 11:36

thanks for you info [mention:379fb1133a5e4a5e97a693da98f45e0b:e9ed411860ed4f2ba0265705b8793d05]

Posted by tfriedrich@successfactors.com on 24-Jun-2014 14:04

Regarding this fix, Did the IP address of the Rollbase mail gateway change at all?   We are now longer receiving e-mails from the Rollbase system within our internal corporate network.  However, if I send an e-mail from Rollbase to my gmail.com account I indeed receive e-mail notifications.

My IT department is asking what IP address and Port Rollbase e-mails are now originating from.  How can I find this out?  Thanks!

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