Hi,
I was never excited about technical support provided by Rollbase even before it was acquired by Progress. After I have my tickets being open for more than a week without any resolution I can say that rebranding had little effect on ability of Progress team to provide continuous support for existing customers.
Regards,
Roman
Hi Roman,
Thanks very much for your feedback. As you know I reached out to you privately and understand your concerns. I can assure you that we will be working to improve our processes and better meet your expectations.
As always, we welcome feedback from you!
Glenn Mulno