Support Issue

Hello Mr. Dagesse,



could you please provide me with the case ID?



Thanks,

Corey Prak

68382549

Mr. Dagesse,



I apologize for the delay, our Support department is actively looking into the issue now.



Thanks,

Corey Prak

Christopher, Corey,



I guess we have got the same issue over here.

We have got the ticket 73709204.

We are being waiting for one month but I guess Progress is working actively on it.



It is a very annoying issue. Hope this will be resolved very soon now.



I guess Progress Rollbase, with the new organisation, needs a little time to be able fix issues quickly. Hope everything will be ok in a few weeks !



Best regards,



Matthieu

Matthieu,



thanks for your input. I have reviewed the status of both cases and have observed that they are both in research. I will notify the case owner(s) of the cases being similar in nature and will post any case updates of the two if there are any which may differ.



Thanks,

Corey Prak

Hello Chris. Matthieu,



CR # PSC00110873 has been filed for this issue.

Support is working with development to fix this issue ASAP



Thank you for your patience while we resolve the issue.



Thank You,

Srikanth

Progress|Rollbase Product Support Team

Hello Chris, Matthieu,



CR # PSC00110873 filed for this issue has been fixed.



The fix addresses -



1. Log records in jobs.log file which indicate exactly when the next job will be scheduled

2. Changed record creation mechanism for next job which guarantees scheduling of next job even if current job has errors.



This fix is targeted for the maintenance release scheduled for weekend of 08/24/2013 (subject to change)



Please let us know if you have further questions



Thank You,

Srikanth

Progress|Rollbase Product Support Team

My ticket is being reserched from 08/18/2013

Ticket ID 76309624



Please clarify when this resurch will be complited and I will get some sort of reply.