I have an application I need to install to about 96 tenants, but whenever I tried to create a tenant with this application as one of the ones to install at creation, it fails. It also fails when I try to push out the application to all tenants through the push updates method in the published apps tab. The only method of install for the application that works is to go into a tenant after its creation and manually install the application. The are no errors appearing for the application in the published apps section or in the tenant it was created in. I need a way to push this application to all tenants automatically.
Micah,
Which customer are you with? We do have customers using this feature regularly with success to push updates en masse to multiple tenants.
In order to find out why this is not working for you, can you submit a support request with exact steps of how to reproduce this in your environment?
Also a couple questions:
1. Have you looked at your log files for any relevant errors?
2. Are you running on Rollbase.com Hosted Cloud or a Private Cloud instance?
Thanks,
Matt
I believe the customer name is Adaptasoft.
Private Cloud instance.
Log file for the tenants I try to push the application to are as follows:
[2013-05-02 18:16:12,699] ===>>Installing packet: [application name] id=171854 bytes=151366
[2013-05-02 18:16:12,704] ==>> Components to delete: []
[2013-05-02 18:16:12,705] ===>> Installing application: [application name] [v. 9]
[2013-05-02 18:16:12,760] Created object definition SSO_Authorizations
[2013-05-02 18:16:13,506] Created object definition sso_type1
[2013-05-02 18:16:13,844] Created object definition sso_vendor1
[2013-05-02 18:16:14,163] Created object definition [application name]_account
[2013-05-02 18:16:14,542] Finishing application: [application name]...
[2013-05-02 18:16:14,684] ==> Installation has failed, proceed to removing installed elements
[2013-05-02 18:16:14,688] Removing object: Credential
[2013-05-02 18:16:14,835] Removing object: SSO Type
[2013-05-02 18:16:14,882] Removing object: SSO Vendor
[2013-05-02 18:16:14,918] Remov
This log does not contain actual exception. This info should be in main.log along with other installation records. Please also check emergency emails and AllErrors.log