Hi Everyone,
Good Day!
We encountered an issue wherein changes made on the "Password Reset Notification" email template, were not being reflected on the email sent.
This was tested on both a Private Instance and on Rollbase.com.
Please see images below for the step-by-step screenshots for replication.
PRIVATE INSTANCE:
1. This is my current Password Reset Notification template:
2. Go to your Login page. Click on the Forgot your password? link.
3. Enter your User Name. Click on Submit.
Your changes will take effect after some time - caching issue, will not be addressed.
Hi Pavel,
"Your changes will take effect after some time - caching issue"
-> This is only applicable to Rollbase.com. Unfortunately, the Private Instance does not seem to behave like this.
We tried the following approaches to no avail:
> Unload/Load of zone
> Server Restart
> Edit/Save of User Object
> Override current Rollbase XML with same XML.
Our main problem here is that the current email template is using a Login URL that is outdated. Emails sent to the user contain the wrong Login URL, so this would lead to confusion if they do not know the exact/correct Login URL.
Since this won't be addressed, is there any way for us to solve this issue for a Private instance?
Please let me know if I'm missing out on something.
Thanks,
Gutchi
If you still see old template after server restart - you did not save your changes.
I'll check how this issue can be addressed in one of the following releases.