Hi, I'm already using 3.8.4 yet we're having major issues with duplicate auto-numbers. At first, we encountered it on import. Then later, we have also encountered it on the UI when creating a new record. Our end-users are very strict when it comes to these auto-numbers and we need immediate solution as it affects their business process. I already checked a solution in a related post but would it be better if it'll just be plain configuration? I checked the 'Do not allow duplicates option' but it doesn't seem to work. We would appreciate your prompt response. Thanks!
Can you reproduce the issue and submit support request in rollbase.com environment?
I think my previous account has already expired. I'm creating a new account in rollbase.com with the following details:
Login Name: gsorita@test384
Company Name: Rollbase Philippines
I reset your password - not sure what you're trying to achieve by publishing your credentials on public forum.
Most importantly, where should I look to find duplicate auto-numbers (in your rollbase.com zone) ?
I was able to replicate the issue in rollbase.com. Can you provide me a direct address I can use to send you the credentials? Forum users might modify/delete the records I've created.
There is no need to send me credentials - I can see your customer zone without it. Please let me know if you have reproducible issue.
Please check TEST APP > tests. You should see two auto-numbers with a value of 01707.
Note: Do not allow duplicates is checked.
OK, got it. Did you do UI input or something more complex? Did you use one login account or several?
Sorry I was not able to comment in this thread for a while. The getsatisfaction bug that forbids us from posting/commenting hit me again.
Anyway, I used the UI and 1 account to replicate this. Thanks!
So you just created new records through UI again and again, and you've got duplicate numbers?
Yes. We noticed that most of our duplicate records in production are created at the same date and time.
I'm working on this issue, check 3.8.7 release.