Problems sending emails from Rollbase

Posted by Rollbase User on 26-Oct-2012 08:26

Hi, It seems there are problems to send emails from Rollbase. In Audit Trail, we see "Invalid recipient's address". The email has not been sent. Whatever we use a trigger or "Send Action" Whatever we use a template or not. Can you take a look ? Thank you. Matthieu

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Posted by Admin on 26-Oct-2012 10:47

Most likely email address was missed in data record.

Posted by Admin on 26-Oct-2012 13:21

Hi,



I have reproduced the problem on your test Environnement.

Application XYZ, tab "Request Matthieu".



At 3:26 PM, I could not send emails.

Now, it works again !



Hope this help.



I'll tell you if I see the problem again.



Regards,



Matthieu

Posted by Admin on 26-Oct-2012 13:53

Hi Matthieu,



We have fixed the problem. We added a new server to our pool recently but overlooked the fact that its IP address needed to be added to the list of allowed SMTP relays. This has now been done and emails can be sent from that server.



Thanks!

Matt

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