Hi All, I'm having a notifiction message 'No Matches Found' when I'm using dependent lookup. Please see image below: I've noticed that this comes up when any of these conditions are met: 1.) Main lookup is empty. 2.) Link lookup does not have a data for the current main lookup. 3.) Main / link lookup has no records. In addition, I noticed that link lookup is not updating when data is empty. Please see image below: If Main2 is selected, it should not display any link data because Link1a and Link1b are related to Main1.
Hello,
We have a more general problem over here.
It seems you have made somes changes in the last few days. "No matches found" appears in many cases whereas it should not be displayed.
Hope this helps to fix the issue.
Matthieu
Matthieu, Are you noticing this in private cloud or hosted cloud. Private cloud was recently updated to address this problem for the most part.
Gudz, This issue has been addressed in the latest release. What version of Rollbase are you seeing this on? The latest release is 3.7.4.
Thanks,
Matt
Hello,
We have noticed this in hosted cloud.
Matthieu
Hi Matthieu,
OK I will take a look. Can you submit a support ticket with the steps to reproduce this in Hosted Cloud?
Thanks!
Matt
Hi Matt,
I tried this on Rollbase.com. But please try to test this on your application because I exported my application from previous engine version.
Thanks.
Hey Matt,
Matthieu and I cannot send support tickets to Rollbase since we are ISV partners. The support ticket link doesn't appear in the "Support" window anymore. How can we send a support ticket?
Thanks,
Romain.
Hey Matt,
Matthieu and I cannot send support tickets to Rollbase since we are ISV partners. The support ticket link doesn't appear in the "Support" window anymore. How can we send a support ticket?
Thanks,
Romain.
Hi Romain,
That is because you have the "Support Menu" checkbox unchecked for your Customers. To fix this:
1. Login to your ISV account
2. Edit a Customer record
3. Fine the multiple checkboxes field called "Page Components" in the "Global Settings" section
4. Check the "Support Menu" box
Hope this helps,
Matt
FYI, this issue should be addressed in our Sept 22nd release. Thanks for your patience.
Matt
Hi,
Was this included in the recent updates? I haven't seen it in the release notes. :)
Hi Godfrey, Yes this was addressed in an earlier release -- 3.8.0 and 3.8.1 include it.
Matt
Thanks for confirming, Matt.