Where do I go to mask the name Rollbase from the email trigg

Posted by Rollbase User on 17-Jul-2012 12:36

I created some email triggers that use my email address, but still say the name Rollbase in the From Line. Where do i go to change that?

Rollbase - Forum

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Posted by Admin on 17-Jul-2012 13:17

Try:

Administrative Setup > Account Settings > Change Default Email Sender field

Posted by Admin on 17-Jul-2012 13:24

We did that and it changes the email, but it still shows Rollbase as the name.

Posted by Admin on 17-Jul-2012 14:32

For what company? Also, are you using delayed triggers? And what exactly "From" line has?

Posted by Admin on 17-Jul-2012 14:55

Company ID - 52237127

Email Trigger - Not delayed, based on workflow change.

FROM - Rollbase

Posted by Admin on 17-Jul-2012 15:48

I tried one of your customers and everything works fine: "From" field is populated with user's name.



Please submit support request and provide object name and trigger name so I could look further.

Posted by Admin on 17-Jul-2012 16:21

Where do i put support tickets now, i lost the way...



Object Name - Client

Trigger - LO Status Update

Template - Loan Status Change

Posted by Admin on 17-Jul-2012 21:12

Login to one of your accounts and go to Support > Support Tickets in upper right.



Thanks,

Matt

Posted by Admin on 18-Jul-2012 00:30

mine are all turned off. I have no pull with the admin...

Posted by Admin on 18-Jul-2012 00:48

The issue identified and will be fixed in the next release.

Posted by Admin on 25-Jul-2012 00:54

it is fixed on some - is it hard coded on the old records?

This thread is closed