Hello, On regular basis (at least once a week but may be more), Rollbase is inaccessible for 1 or 2 hours from 10:00 GMT (01:00 AM for San Franciso). You web site is inaccessible too. No way to use Rollbase. No way to log in. This is obviously very annoying. Can you check what happens ? Thank you. Matthieu Baudin
This was possibly due to our database backup procedure which runs at that time. I have disabled it and we are handling this a different way. The problem should now be resolved.
FYI, based on other feedback the inaccessibility was on the order of 5-10 minutes. Did you really see an outage of longer than that?
Thanks,
Matt
Hello,
Yes. Last time, Rollbase was inaccessible from 01:00 am to at least 03:00 am. This is not the first time it is that long. Your web site was not accessible neither !
Matthieu Baudin
Hello,
I have done several tests à 01:00 am during the last month. Everything seems to work perfectly now.
Thanks.
Matthieu
Yes this was due to the old and inefficient backup system we were using. This has been solved. Thanks for updating this topic