Rollbase inaccessible at 10:00 GMT for 1 or 2 hours on regul

Posted by Rollbase User on 16-May-2012 06:04

Hello, On regular basis (at least once a week but may be more), Rollbase is inaccessible for 1 or 2 hours from 10:00 GMT (01:00 AM for San Franciso). You web site is inaccessible too. No way to use Rollbase. No way to log in. This is obviously very annoying. Can you check what happens ? Thank you. Matthieu Baudin

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Posted by Admin on 16-May-2012 09:42

This was possibly due to our database backup procedure which runs at that time. I have disabled it and we are handling this a different way. The problem should now be resolved.



FYI, based on other feedback the inaccessibility was on the order of 5-10 minutes. Did you really see an outage of longer than that?



Thanks,

Matt

Posted by Admin on 19-May-2012 08:50

Hello,



Yes. Last time, Rollbase was inaccessible from 01:00 am to at least 03:00 am. This is not the first time it is that long. Your web site was not accessible neither !



Matthieu Baudin

Posted by Admin on 12-Jul-2012 06:20

Hello,



I have done several tests à 01:00 am during the last month. Everything seems to work perfectly now.



Thanks.



Matthieu

Posted by Admin on 12-Jul-2012 09:33

Yes this was due to the old and inefficient backup system we were using. This has been solved. Thanks for updating this topic

This thread is closed