Adding extensions to the phone number field

Posted by Rollbase User on 11-Apr-2012 09:58

When I add phone numbers with extensions into the CRM, I cannot format the phone number field to show those extensions apart from the main number. For example, I want it to show (123)123-1234 ext 567, but instead that gets automatically-formatted to (123)123-1234567. I know other solutions allow for this. Can this be added?

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Posted by Admin on 11-Apr-2012 10:54

hi,



you should probably add another field for extensions. phone number fields are exclusive for numbers and it's format.



thanks,

Piscoso, Martin

Rollbase

Posted by Admin on 11-Apr-2012 11:29

In Salesforce, Zoho, and other CRMs, this is normal functionality. We are formally requesting that extensions be incorporated into the phone number field.

Posted by Admin on 11-Apr-2012 11:54

hi again,



sorry for the mislead, I've retested the phone number field and you can use a phone format like such:



(###)###-#### ext. ####



thanks

Piscoso, Martin

Rollbase

Posted by Admin on 11-Apr-2012 16:05

Hi Riley, for formal enhancement requests can you log a ticket in the support ticketing system so we have information about who you are, what customer you are with, how to contact you, etc.



Thanks!

Matt

Posted by Admin on 12-Apr-2012 11:46

Sorry, Matt. Of course, will do.

This thread is closed