App Install Problem

Please submit support request on rollbase.com and attach your application XML.



Where these templates are used?

They are conversion/data map templates... i.e. each is used by a trigger to convert one object to another.



I just tried deleting and re-creating the templates in Master Zone. That didn't help.



Now I'm going to try un-installing/deleting the apps in the Customer Zones and then re-installing the apps from the Master Zone.



As you requested... I'll submit a ticket, after I have diag'd a little more.



Thanks

Do you include both source and destination conversion objects in your app?



I should take a look and check if I can reproduce the issue.

Could you generate XML from your app?

I will when I get back online... it will be an hour or two from now.

OK... it's all very confusing.



By changing which Objects were "core" and which were "dependent," I was able to get the 2nd app to install after I installed the first app. I'm really not sure what's "core" and what's "dependent," when/why RB decides to reclassify how I have Objects set (re "core" and dependent... and a number of other questions. I'll submit "tickets" and XML as you requested, as soon as I can.



In addition to what's above, I now have a different problem.



If the apps are flagged as "managed," I can't install updates in Customer Zones. Why I try to install updates... it just "hangs," with the "loading, please wait" message flashing... forever.



How can I figure out why it is hanging when I try to install updates relating to "managed apps?"



-Mike

It's not Rollbase decides, it's you decide when you edit your app.



I will fix error message.

No... when I save, Rollbase changes how I have the Objects classified. That is... even though I set certain Objects to "Core" and others to "Dependent," when I save the app record my classifications are changed.



When I get a chance, I'll submit tickets for all of this... but, just so you know, I'm also receiving messages like the following:



java.lang.NullPointerException

at com.rb.core.ui.web.a323.deletePage(a323.java:421)

at com.rb.core.ui.web.a323.delete(a323.java:390)

at p0.a38.createPage(a38.java:757)

at p0.a38.createPageDef(a38.java:737)

at p0.a38.install(a38.java:242)

at p0.a38.install(a38.java:165)

at p5.a128$PacketUpdateJob.doJob(a128.java:301)

at com.rb.util.system.a452.run(a452.java:143)



and



java.lang.NullPointerException

at com.rb.core.ui.web.a323.deletePage(a323.java:421)

at com.rb.core.ui.web.a323.delete(a323.java:390)

at p0.a38.createPage(a38.java:757)

at p0.a38.createPageDef(a38.java:737)

at p0.a38.install(a38.java:24

Looks like a bug, will be fixed ASAP.



It would be helpful if you could submit your application XML.

This is fixed now.

Thanks... I no longer receive the "exceptions." However, I still don't understand why RB changes how I set an app's "core" and "dependent" objects. Is the following what you intend RB to be doing?



1) I set an app's "Core" objects to be "A" its "Dependent" objects to be "B," "C," "D," and "E."



2) I "Save" the app record and do not receive any sort of "error message."



3) I Open the app record and RB displays "Core" and "Dependent" object settings which differ from what I set in step 1 above.



4) I install the app in a Customer Zone... and the app record in that Customer Zone is different than the settings in step 1 and 3 above. Once again, RB has decided (based on something) which objects are "Core" and which are "Dependent."



Please explain what I should be "expecting?" What is RB's intended behavior?

I will document algorithm which calculates set of core and dependent objects.