Feedback on support case

Posted by Jens Dahlin on 27-Nov-2014 00:11

Trying to convince support that there's a bug in 11.4, but I thought I'd get some feedback here before trying to escalate the error:

When calling a HTTPS based web service under certain conditions (missing root certificate) the client first produces a number of errors and then it crashes (prowin32.exe has stopped working) because of unhandled exceptions. Support tells me that is excepted behavior. 

Installing the correct root certificate solves the actual problem but I think a crash is a bad way to handle it.

Should I try to convince support that this is an actual bug?

OpenEdge Development - Forum

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Posted by Dileep Dasa on 27-Nov-2014 00:15

Are you seeing any protrace file?

Posted by Jens Dahlin on 27-Nov-2014 00:24

No. The only trace i find is in event viewer:

- <Event xmlns="schemas.microsoft.com/.../event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-11-26T07:29:59.000000000Z" />

<EventRecordID>69429</EventRecordID>

<Channel>Application</Channel>

<Computer>NAME.domain.local</Computer>

<Security />

</System>

- <EventData>

<Data>prowin32.exe</Data>

<Data>11.4.0.1294</Data>

<Data>53d2e691</Data>

<Data>prosoap.dll</Data>

<Data>11.4.0.1294</Data>

<Data>53d2efda</Data>

<Data>c0000409</Data>

<Data>0019937a</Data>

<Data>1b14</Data>

<Data>01d0094a80a6f978</Data>

<Data>C:\PROGRESS\OpenEdge\bin\prowin32.exe</Data>

<Data>C:\PROGRESS\OpenEdge\bin\prosoap.dll</Data>

<Data>068c1624-753e-11e4-8a55-a4badbf07d3a</Data>

</EventData>

</Event>

Posted by Dileep Dasa on 27-Nov-2014 00:34

AFAIK, if there is no protrace file, then it is not a crash

Posted by Mike Fechner on 27-Nov-2014 00:47

Sounds buggy to me!

Von meinem Windows Phone gesendet
Von: Jens Dahlin
Gesendet: ‎27.‎11.‎2014 07:12
An: TU.OE.Development@community.progress.com
Betreff: [Technical Users - OE Development] Feedback on support case

Thread created by Jens Dahlin

Trying to convince support that there's a bug in 11.4, but I thought I'd get some feedback here before trying to escalate the error:

When calling a HTTPS based web service under certain conditions (missing root certificate) the client first produces a number of errors and then it crashes (prowin32.exe has stopped working) because of unhandled exceptions. Support tells me that is excepted behavior. 

Installing the correct root certificate solves the actual problem but I think a crash is a bad way to handle it.

Should I try to convince support that this is an actual bug?

Stop receiving emails on this subject.

Flag this post as spam/abuse.

Posted by Jens Dahlin on 27-Nov-2014 03:45

Apparently so does Progress, just got an answered that

"I apologize for the inconvenience caused. The client shouldn't crash even if we do not import the certificates.

I have raised a defect PSC00322246 with our development team and they will be working on it."

Posted by Peter Judge on 01-Dec-2014 07:57

Generally, even if you're doing something odd, the AVM should not crash – and you should always log a bug. The exception to this rule is if you are using external libraries (.dll or .so).
 
-- peter
 
[collapse]
From: Jens Dahlin [mailto:bounce-Jensairtoursse@community.progress.com]
Sent: Thursday, 27 November, 2014 04:46
To: TU.OE.Development@community.progress.com
Subject: RE: [Technical Users - OE Development] Feedback on support case
 
Reply by Jens Dahlin

Apparently so does Progress, just got an answered that

"I apologize for the inconvenience caused. The client shouldn't crash even if we do not import the certificates.

I have raised a defect PSC00322246 with our development team and they will be working on it."

Stop receiving emails on this subject.

Flag this post as spam/abuse.

[/collapse]

This thread is closed