I find this new knowledgebase entry a bit puzzling. I know that PSC doesn't want to endorse one product over another, but given that there is only one product which is:
reportedly extensively used in the European consulting group,;
the one which has the ability to read and write a .df;
who gives papers at Exchange; and
where there is some on-going mutual effort
Why not at least point out that this exists instead of taking such a completely bland approach which instead makes it seems like PSC has little or no interest in UML and is only providing this knowledgebase entry so that people will stop perstering you for the answer.
By all means, mention some other products if you have experience with them, but give the folks a little help.
I find this new knowledgebase entry a bit puzzling.
I know that PSC doesn't want to endorse one product
over another, but given that there is only one
product which is:
reportedly extensively used in the European
consulting group,;
the one which has the ability to read and write a
.df;
who gives papers at Exchange; and
where there is some on-going mutual effort
hy not at least point out that this exists instead of
taking such a completely bland approach which instead
makes it seems like PSC has little or no interest in
UML and is only providing this knowledgebase entry so
that people will stop perstering you for the answer.
By all means, mention some other products if you have
experience with them, but give the folks a little
help.
Thomas,
Tech Support have a very specific job to perform which does not include providing any guidance and/or recommendations concerning third party UML tools. They can only speak to PSC licensed products. Also, Tech Support would not necessarily be aware of which third party tools are being used by regional cosulting groups, or which third-party tools vendors are delivering breakouts at Exchange, or which third-party tools vendors who are involved in technology discussions.
Yes, Enterprise Architect is the UML tool which has gained the greatest traction within the OpenEdge developer community. And hopefully, the relationship with Sparx Systems will continue to evolve.
I understand your frustration but the relationship with Sparx is not such that we can make definitive statements or provide guidance through Tech Support. The place to discuss such topics is here on PSDN. If you have any questions regarding modeling or UML or MDA or even Enterprise Architect, then this is the place to ask them, not Tech Support.
Phil
Then why does the
knowledgebase entry even exist? It seems to me that either the KB
entry shouldn't exist or, at worst it shoul d point to some
relevant areas in PSDN where people could get a better picture. The
KB entry I find to be misleading since it suggests no experience,
connection, or anything.
I don't see an issue with it. It answers the question perfectly.
If you were choosing a UML tool, wouldn't you want to at least be made aware of the work that PSC has done with EA? If you are a PSDN reader, you would see that. If you are not a PSDN reader ... and we have to face the fact that lots of people aren't ... then this KB entry would not lead them to see what products and experience were discussed here. To me, that is misdirection since I could easily go out and pick up a UML tool, thinking it didn't matter which one, and then find out a year later that I was missing out.
Yes - but that should be a white paper on PSDN - not techsupport.
Which is why I think the KB entry should either not exist or it should point to PSDN. It would be very easy to say "look on PSDN for information about which tools have been tried with Progress".
No, I can't agree. Tech Support deals with "what is now". currently "now" there isn't anything supported so its perfectly accurate.
Technically accurate, but misleading.