connection issue - Mobile - Forum - Progress Community Archive

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Posted by Shivani on 10-Mar-2014 04:02

Can you please check if OEE is running, by issuing this command, from proenv prompt:

Fathom –query

It should return ‘running’ status. If it doesn’t, start it by executing fathom –start.

Also, check for fathom port in $DLC/properties/fathom.properties file

Thanks and Regards,

Shivani Sripada

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From: meyrick [mailto:bounce-meyrick@community.progress.com]
Sent: 10 March 2014 14:15
To: TU.Mobile@community.progress.com
Subject: connection issue

connection issue

Thread created by meyrick

hi there,

Our admin service is working correctly and restbroker and restmngr is starting but the OE Explorer does not seem to be starting up, because of this we cannot access localhost:9090 with PDS to sync files. Does anyone have any ideas on how to solve this?

thanks

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Posted by meyrick on 10-Mar-2014 04:57

Hi Shivani,

I tried executing the "fathom -start" command and the message i get says, "Fathom could not be started"

Posted by Shivani on 10-Mar-2014 05:02

Meyrick,

Don’t you see any other message as why fathom could not be started?

If you check admserv.log file in your work directory, you can get a clue.

Check for any exceptions in the log file.

Thanks and Regards,

Shivani Sripada

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From: meyrick [mailto:bounce-meyrick@community.progress.com]
Sent: 10 March 2014 15:27
To: TU.Mobile@community.progress.com
Subject: RE: connection issue

RE: connection issue

Reply by meyrick

Hi Shivani,

I tried executing the "fathom -start" command and the message i get says, "Fathom could not be started"

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Flag this post as spam/abuse.

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Posted by meyrick on 10-Mar-2014 05:11

There's no exceptions in the log at all. these are the only two lines that appeared after running fathom -start:

[3/10/14 12:07:57 PM] [3] [Security] MFlanegan:N:No Group Checking: User is authenticated and authorized (9898)

[3/10/14 12:07:57 PM] [2] [AdminServer] Tool added: com.progress.isq.ipqos.plugin.FathomPlugIn@145cfcb (7415)

Posted by Shivani on 10-Mar-2014 05:43

What do you see when you execute fathom –start? Most of the times, an error/exception is thrown in the command prompt itself, when fathom –start is executed and there is any issue.

proenv>fathom -start

OpenEdge Release 11.4ALPHA as of Fri Mar 7 19:00:27 EST 2014

Starting Fathom...

Fathom startup succeeded. (9683)

Can you please paste here, what you see, when you execute fathom –start?

Can you also send me admserv.log file, if possible?

Thanks and Regards,

Shivani Sripada

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From: meyrick [mailto:bounce-meyrick@community.progress.com]
Sent: 10 March 2014 15:42
To: TU.Mobile@community.progress.com
Subject: RE: connection issue

RE: connection issue

Reply by meyrick

There's no exceptions in the log at all. these are the only two lines that appeared after running fathom -start:

[3/10/14 12:07:57 PM] [3] [Security] MFlanegan:N:No Group Checking: User is authenticated and authorized (9898)

[3/10/14 12:07:57 PM] [2] [AdminServer] Tool added: com.progress.isq.ipqos.plugin.FathomPlugIn@145cfcb (7415)

Stop receiving emails on this subject.

Flag this post as spam/abuse.

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Posted by meyrick on 10-Mar-2014 06:02

proenv>fathom -start

OpenEdge Release 11.3.1 as of Thu Sep 19 19:02:23 EDT 2013

Fathom can not be started. (9681)

Fathom status: Initializing (9670)

I have emailed you the log to the email account linked to your profile.

Posted by Shivani on 10-Mar-2014 06:29

Merick,

Can you stop adminservice, stop all OpenEdge processes and then start it again?

JVM is getting hang due to some reason. I could see nothing relevant in the logs.

Thanks and Regards,

Shivani Sripada

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From: meyrick [mailto:bounce-meyrick@community.progress.com]
Sent: 10 March 2014 16:33
To: TU.Mobile@community.progress.com
Subject: RE: connection issue

RE: connection issue

Reply by meyrick

proenv>fathom -start

OpenEdge Release 11.3.1 as of Thu Sep 19 19:02:23 EDT 2013

Fathom can not be started. (9681)

Fathom status: Initializing (9670)

I have emailed you the log to the email account linked to your profile.

Stop receiving emails on this subject.

Flag this post as spam/abuse.

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Posted by meyrick on 10-Mar-2014 07:06

we have stopped all the java.exe processors,stopped admin service, and then restarted the machine and it still wouldnt work.

Posted by Shelley Chase on 10-Mar-2014 07:21

Hi Meyrick,

Make sure you go into Services and turn off Auto-start for the AdminServer.

When I have this issue, if I stop and try to restart the Service, it fails. I have found that I if I stop the AdminServer, kill the java processes and then start the AdminServer everything works.

Hope this works for you :-)

-Shelley

Posted by Shivani on 10-Mar-2014 07:24

Meyrick,

Two last things that I can suggest for now L

Please check if name server port, 5162 is already in use, by some other process? If yes, free that port and then restart adminserver.

Increase jvmargs parameter (default value=-Xmx256m) and then restart adminserver.

Hope this works out.

Thanks and Regards,

Shivani Sripada

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From: meyrick [mailto:bounce-meyrick@community.progress.com]
Sent: 10 March 2014 17:37
To: TU.Mobile@community.progress.com
Subject: RE: connection issue

RE: connection issue

Reply by meyrick

we have stopped all the java.exe processors,stopped admin service, and then restarted the machine and it still wouldnt work.

Stop receiving emails on this subject.

Flag this post as spam/abuse.

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Posted by meyrick on 10-Mar-2014 07:29

Hi shelley,

We have done that a number of times and its never worked for us. Do you maybe have another idea?

Posted by Shelley Chase on 10-Mar-2014 07:43

Can I remote desktop into the machine and take a peek?

Posted by Satya Prasad on 10-Mar-2014 07:53

please stop all running processes

Modify $DLC/properties/AdminServerPlugins.properties:

Under the entry [PluginPolicy.Progress.AdminServer]

Add -DLogLevel=5 to jvmargs (Which will provide you some additional info)

- Restart AdminServer

fathom -query (Incase, Not running)

fathom -start (If it fails, look in to the admserv.log )

Hope this provides you the clue.

-Satya

Posted by meyrick on 10-Mar-2014 09:06

Hi Shivani, i tried that now and still no luck.

Posted by meyrick on 10-Mar-2014 09:07

Hi Shelley. you can connect to me. I emailed you.

Posted by meyrick on 11-Mar-2014 04:38

Hi Satya,

I tried what you suggested and everything looks fine except for the following:

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\oemgmt\jars\fmpatch.jar referenced in group PluginPolicy.Fathom is missing.

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\OpenEdge\java\ext\fmext.jar referenced in group PluginPolicy.Fathom is missing.

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\oemgmt\3party\jars\AdventNetAgentToolkit.jar referenced in group PluginPolicy.Fathom is missing.

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\oemgmt\3party\jars\AdventNetSnmp.jar referenced in group PluginPolicy.Fathom is missing.

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\oemgmt\3party\jars\AdventNetSnmpAgent.jar referenced in group PluginPolicy.Fathom is missing.

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\OpenEdge\jre\i18n.jar referenced in group PluginPolicy.Progress is missing.

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\OpenEdge\java\prorepl.jar referenced in group PluginPolicy.Progress.AdminServer is missing.

[3/11/14 11:30:48 AM] [4] [AdminServer] Jar file C:\Progress\OpenEdge\jre\i18n.jar referenced in group PluginPolicy.Progress.Database is missing.

Could you give any input on that?

Thanks

This thread is closed