It is product default feature that when task is assigned to group or queue then it goes to available bucket of all users of that group/queue.When some user pulls from available bucket then it is assigned to tha user.
In COM framework by progress there is business accelerator named "Intelligent Work Allocation(IWA)" that has capability to assign certain task to all members of group on the basis of load balancing.
Thanks for your valuable response.
But i can not understand where is this COM framework available in savvion and how to use business accelerator IWA.
Please provide me more information in details on it.
Thanks and Regards
The COM framework is seperate framework like Savvion and you can achieve it from progress.Basically it is designed for telecom domain.
Deploy it on system with business accelerators.